ez2cuci Privacy Policy

Introduction

ez2cuci ("we", "us", "our") operates the online casino and sportsbook platform accessible at ez2cuci.club (the "Platform"). In providing this Platform to registered players across Malaysia — including players in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and beyond — ez2cuci necessarily collects and processes certain categories of personal data.

This Privacy Policy sets out, in clear and transparent terms, what personal data ez2cuci collects from you, how that data is used, the circumstances under which it may be shared with third parties, how it is protected, and the rights you hold in relation to your data. This Policy applies to all users of the ez2cuci Platform and forms part of our overall Terms and Conditions.

By registering an account with ez2cuci, accessing the Platform, or using any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree, you should discontinue use of the Platform and contact us to close your account.

Personal Data We Collect

ez2cuci collects personal data in the following categories, depending on how you interact with the Platform:

ez2cuci does not knowingly collect sensitive personal data beyond what is strictly necessary for identity verification, fraud prevention, and regulatory compliance. We do not collect biometric data, health information, or political opinions.

How We Use Your Personal Data

ez2cuci uses the personal data we collect for the following purposes:

• Account Management: To register and maintain your ez2cuci account, authenticate your identity at login, and manage your account settings and preferences.
• Service Delivery: To provide access to casino games, sportsbook markets, live dealer tables, and all other features of the ez2cuci Platform.
• Payment Processing: To process deposits and withdrawals in MYR via your selected payment method, including Touch n Go eWallet, Boost, Maybank, CIMB, and Public Bank.
• Identity Verification (KYC): To verify your identity and age in compliance with our anti-money laundering obligations and responsible gaming commitments. All ez2cuci players must be at least 21 years of age.
• Fraud Prevention & Security: To detect and prevent fraudulent activity, unauthorised account access, money laundering, and other prohibited conduct on the ez2cuci Platform.
• Regulatory Compliance: To comply with applicable anti-money laundering regulations, international gaming authority requirements, and any other legal obligations to which ez2cuci is subject.
• Responsible Gaming: To monitor account activity and identify potential signs of problem gambling, enforce deposit and session limits you have set, and facilitate self-exclusion requests.
• Customer Support: To respond to your enquiries, resolve complaints, and maintain records of support interactions for quality assurance and dispute resolution purposes.
• Marketing: To send you promotional communications about ez2cuci bonuses, new games, and platform updates — where you have given consent to receive such communications. You may withdraw this consent at any time via your account settings.
• Platform Improvement: To analyse usage data in aggregate to improve the performance, user experience, and game selection of the ez2cuci Platform.

Legal Basis for Processing

ez2cuci processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary for the performance of the contract between you and ez2cuci — i.e., the Terms and Conditions governing your use of the Platform. This covers account management, payment processing, and service delivery.
• Legal Obligation: Processing is necessary for ez2cuci to comply with applicable legal obligations, including AML requirements, KYC identity verification, and gaming authority regulations.
• Legitimate Interests: Processing is necessary for ez2cuci's legitimate interests, including fraud prevention, Platform security, and improving services — provided those interests are not overridden by your data protection rights.
• Consent: Where processing is based on consent — such as marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Data Sharing & Third Parties

ez2cuci does not sell your personal data to third parties. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection obligations:

• Payment Service Providers: Financial institutions and e-wallet operators (including Touch n Go and Boost payment infrastructure providers) that process your deposits and withdrawals must receive certain financial and identity data to execute transactions.
• Game Software Providers: Third-party game studios that supply casino games to the ez2cuci Platform may receive anonymised session data for technical support and RNG audit purposes. They do not receive your personally identifiable information.
• Identity Verification Services: Specialist KYC providers engaged by ez2cuci to verify the authenticity of identity documents submitted during account verification.
• Regulatory Authorities: Applicable international gaming regulators or financial intelligence bodies may require disclosure of account information in connection with licensed operations or investigations. ez2cuci will comply with lawful regulatory requests.
• IT & Infrastructure Providers: Cloud hosting, data security, and platform infrastructure providers who process data on ez2cuci's behalf under strict data processing agreements.
• Professional Advisers: Legal, accounting, or compliance advisers to the extent necessary for the provision of professional services to ez2cuci.

Where we transfer your personal data to third-party processors, we require those parties to respect the security of your data and treat it in accordance with applicable data protection law. We do not allow third-party processors to use your personal data for their own purposes.

Cookies & Tracking Technologies

The ez2cuci Platform uses cookies and similar tracking technologies to operate core Platform functions, maintain your login session, and analyse usage patterns. The following categories of cookies are used:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies that keep you logged in to your ez2cuci account and security cookies that prevent fraudulent activity. These cannot be disabled without impairing Platform functionality.
• Functional Cookies: Remember your preferences — such as language settings and responsible gaming limit configurations — so you do not have to reset them on each visit.
• Analytics Cookies: Collect aggregated, anonymised data about how users navigate the ez2cuci Platform, which pages are visited most frequently, and where errors occur — used to improve Platform performance and user experience.
• Marketing Cookies: Used where you have consented to receive personalised bonus and promotional communications from ez2cuci. You may opt out of marketing cookies via your account preferences.

You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will affect your ability to use the ez2cuci Platform.

Data Retention

ez2cuci retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Active Account Data: Retained for the full duration of your account relationship with ez2cuci, plus a minimum of five (5) years following account closure — to satisfy AML and regulatory record-keeping requirements.
• Transaction Records: Financial transaction records are retained for a minimum of seven (7) years from the date of the transaction, in accordance with applicable financial compliance obligations.
• KYC Documents: Identity verification documents are retained for a minimum of five (5) years following KYC completion or account closure, whichever is later.
• Support Communications: Customer support records are retained for three (3) years following resolution of the relevant matter.
• Technical & Usage Logs: Anonymised usage analytics are retained for up to two (2) years. Identifiable technical logs (e.g., login IP records) are retained for twelve (12) months.

Upon expiry of the applicable retention period, ez2cuci will securely delete or anonymise your personal data in accordance with our data destruction procedures.

Data Security

ez2cuci implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Security measures in place include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the ez2cuci Platform;
• Encrypted storage of all sensitive account and payment data at rest;
• Industry-standard password hashing — ez2cuci never stores account passwords in plain text;
• Access controls ensuring that only authorised ez2cuci personnel with a legitimate business need can access personal data;
• Regular security audits and penetration testing of Platform infrastructure;
• Monitoring systems that detect and respond to anomalous access patterns in real time.

Despite these measures, no data transmission over the internet or electronic storage system is 100% secure. In the event of a personal data breach that is likely to result in risk to your rights and freedoms, ez2cuci will notify affected users and relevant regulatory authorities within the timeframe required by applicable law.

Your Data Rights

Subject to applicable law, you have the following rights in relation to your personal data held by ez2cuci:

• Right of Access: You may request a copy of the personal data ez2cuci holds about you, together with information about how it is processed.
• Right to Rectification: You may request that ez2cuci correct any inaccurate or incomplete personal data held about you.
• Right to Erasure: In certain circumstances, you may request that ez2cuci delete your personal data. This right is subject to legal and regulatory retention obligations that may require ez2cuci to retain certain data notwithstanding your request.
• Right to Restriction: You may request that ez2cuci restrict the processing of your personal data in certain circumstances — for example, while a rectification request is being assessed.
• Right to Portability: Where processing is based on consent or contract and is carried out by automated means, you may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You may object to processing of your personal data carried out on the basis of ez2cuci's legitimate interests. You may also object to processing for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, contact ez2cuci's data privacy team at the email address provided in the Introduction of this Policy. We will respond to valid requests within 30 calendar days. We may require identity verification before processing requests that relate to account data.

Children's Privacy

The ez2cuci Platform is strictly intended for individuals aged 21 and above. ez2cuci does not knowingly collect personal data from persons under the age of 21. If we become aware that personal data has been collected from an individual under the minimum age, we will take immediate steps to delete that data and close the relevant account.

Updates to This Privacy Policy

ez2cuci reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. Where changes are material, we will notify registered users via their registered email address or via a prominent notice on the Platform.

The date of the most recent update is displayed at the top of this page. We encourage you to review this Policy periodically. Your continued use of the ez2cuci Platform following publication of any updated Privacy Policy constitutes your acceptance of the revised terms.

Contact & Data Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data ez2cuci holds about you, please contact our data privacy team. All privacy-related correspondence should be addressed to:

If you are dissatisfied with how ez2cuci has handled your personal data or responded to your request, you may have the right to lodge a complaint with the applicable data protection supervisory authority in your jurisdiction. For Malaysian residents, this would typically involve the relevant consumer protection or digital communications regulatory body.